Summary
Need help with your MegaTrader account? Submitting a support ticket is quick and easy. You can reach our support team through multiple channels directly from the platform.
Email Our Support Team
You can open a ticket simply by sending an email to:
[email protected]
Be sure to include:
The email associated with your account
A detailed description of your issue
Any relevant screenshots or error messages
Use the Live Chat Button
Click the chat icon located in the bottom right corner of your screen. This opens a live support window where you can:
Chat with an agent (if available)
Submit a message or request when chat is offline
Track previous support responses
Use the Home Screen “Tickets” Option
On your MegaTrader dashboard home screen, you’ll see a Support or Tickets section. Click this to:
View past tickets
Create a new request
Track resolution status
Tips for a Faster Response
To help our team assist you more efficiently:
Include all relevant details (account ID, platform used, error codes)
Be clear and concise about the issue
Indicate urgency if it’s time-sensitive (e.g., payout or login issue)