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MegaTrader’s Response Time for Support Requests

Typical wait times.

Updated over 2 months ago

Summary

We strive to respond to all support inquiries as quickly and efficiently as possible. Response times vary depending on the nature of the request and the method used to contact us.


Typical Response Times

Here’s what you can generally expect:

  • Email Support: 4–8 business hours

  • Live Chat (during hours): Under 5 minutes

  • After-hours Chat Messages: 6–12 business hours

Response times may be faster during normal support hours and slightly delayed on weekends or holidays.


Business Hours

Our support team operates:

  • Monday–Friday: 9:00 AM – 6:00 PM EST

  • Limited coverage on weekends and U.S. holidays

Live agents are available during these times via chat, with email support monitored continuously.


High-Priority Issues

If your issue involves:

  • Payout delays

  • Login access

  • Subscription or account activation errors

Please mark it as urgent or contact us via live chat for faster resolution.


Tips to Avoid Delays

To help us assist you faster:

  • Include your account email and any order or account ID

  • Describe the issue clearly with supporting screenshots if possible

  • Let us know if the issue is time-sensitive


Need Help Now?

Start a chat directly in your MegaTrader dashboard or send a ticket to support@megatrader.io.

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