Summary
We strive to respond to all support inquiries as quickly and efficiently as possible. Response times vary depending on the nature of the request and the method used to contact us.
Typical Response Times
Here’s what you can generally expect:
Email Support: 4–8 business hours
Live Chat (during hours): Under 5 minutes
After-hours Chat Messages: 6–12 business hours
Response times may be faster during normal support hours and slightly delayed on weekends or holidays.
Business Hours
Our support team operates:
Monday–Friday: 9:00 AM – 6:00 PM EST
Limited coverage on weekends and U.S. holidays
Live agents are available during these times via chat, with email support monitored continuously.
High-Priority Issues
If your issue involves:
Payout delays
Login access
Subscription or account activation errors
Please mark it as urgent or contact us via live chat for faster resolution.
Tips to Avoid Delays
To help us assist you faster:
Include your account email and any order or account ID
Describe the issue clearly with supporting screenshots if possible
Let us know if the issue is time-sensitive
Need Help Now?
Start a chat directly in your MegaTrader dashboard or send a ticket to support@megatrader.io.