Summary
If you're having trouble logging into MegaX or staying connected to the platform, it’s often due to incomplete account activation, credential errors, or browser-related issues. This guide outlines the most common causes and how to resolve them so you can get back to trading without delay.
1. Make Sure Your Account Is Fully Activated
Before you can access MegaX, your MegaTrader account must be active. You’ll receive a confirmation email and see your MegaX credentials inside your dashboard. If your account is still under review or pending payment confirmation, the platform will not let you log in.
2. Check for the Correct Login Credentials
Use only the credentials provided in your MegaTrader dashboard. These are not shared or reused from any other service. Copy and paste your username and temporary password exactly as shown. If you’ve changed your password before, make sure you're entering the most recent version.
3. Confirm First-Time Login Requirements
On your first login, MegaX may prompt you to update your password or verify your identity. Be sure to complete these steps fully before attempting to trade. Incomplete setup can cause login loops or session errors.
4. Browser or Device Issues
MegaX is a browser-based and mobile-compatible platform. If you’re having trouble:
Try switching browsers (Chrome is recommended)
Clear your cache and cookies
Disable browser extensions or pop-up blockers
Make sure JavaScript is enabled
Mobile users should ensure their app is updated to the latest version.
5. Session Timeouts or Multiple Logins
Being logged in on multiple devices or leaving your session idle too long can trigger a timeout. If this happens, log out from all devices, then log in again using a single browser or device. Avoid using incognito/private windows for persistent sessions.
Still Need Help?
If you’ve checked all the steps above and still can’t connect to MegaX, contact [email protected] or use the live chat in your portal. Please include:
A screenshot of the error message
The device and browser you’re using
Whether this is your first login or a returning session