Summary
If you're experiencing trouble connecting TradingView to your Tradovate account through MegaTrader, it's often due to credential issues, account setup steps being skipped, or platform settings. Here's how to troubleshoot and fix the most common problems.
1. Make Sure You're Using the Correct Credentials
Ensure you’re logging into https://trader.tradovate.com/welcome using the credentials provided in your MegaTrader dashboard. These credentials are not your personal Tradovate login, but the ones issued to you for MegaTrader access.
2. Sign the Non-Professional Data Agreement
Before using any third-party platform, including TradingView, you must first log in to Tradovate and sign the Non-Professional Data Agreement. This is required to activate market data permissions.
3. Activate the TradingView Add-On in Tradovate
From your Tradovate account, go to Application Settings > Add-ons and make sure the TradingView Add-On is enabled. Without this, the connection cannot be established.
4. Connect Correctly Through TradingView
In TradingView:
Go to the Broker section
Choose Tradovate from the list
Enter the provided MegaTrader Tradovate credentials
If the login fails, double-check that the data agreement is signed and the add-on is enabled.
5. Connection Timing or Session Expiry
Sometimes connections fail due to:
Session timeouts
Browser/device cache issues
Attempting to connect before account activation is complete
Try refreshing your browser, logging out of all platforms, and logging back in.
Still Need Help?
If none of the above resolves the issue, contact [email protected] or use live chat in your portal. Be ready to share:
A screenshot of the error message
Confirmation that you've signed the agreement and enabled the add-on.